Privacy Policy
Last updated November 9, 2026
This policy explains what SiteRight collects, why, and who sees it. It covers the website, the rental tools, the tenant portal and the public research tools. "We" and "us" mean SiteRight.
The short version
- We don't sell personal information, and we don't show ads.
- We don't use advertising or analytics trackers.
- If you rent from a landlord who uses SiteRight, that landlord decides what's in their account. We handle your information for them.
- We never share mobile numbers for marketing.
Who is responsible for your information
If you have your own SiteRight account, we're responsible for the information we collect about you.
Landlords use SiteRight to run their rentals. When a landlord adds information about tenants, applicants, vendors or owners, the landlord decides what's collected and how it's used, and we handle it on the landlord's behalf. If you're one of those people, your landlord is your first contact about your information, and their own privacy practices apply too.
What we collect
| Who | What |
|---|---|
| Visitors to the research tools | Addresses you look up and questions you ask, so we can answer them, and your IP address, so we can apply daily limits. |
| Account holders | Name, email, sign-in details, business name, phone, mailing address, a phone number for alerts if you add one, and the plan you're on. Card details go to Stripe, not to us. |
| Team members and owners a landlord invites | Name and email, and what they do in the account. |
| Landlords' records | Properties, units, leases, rent ledgers, expenses, receipts, loans, tax records, bank transactions, drawings and documents. |
| Tenants | Name, email, phone, emergency contact, preferred language, lease details, charges and payments, repair requests and photos, messages, signed documents, pets and animals, requests for accommodations or assistance animals, proof of insurance, a forwarding address and how they'd like their deposit returned, text preferences and, where a building uses it, door access records. |
| Rental applicants | Name, contact details, income and income sources, whether rental assistance will pay part of the rent, employer, current address, current landlord and rent, who will live there, and pets. If the landlord screens you, the result, any report they upload, and their decision. We don't ask for Social Security numbers: the screening company collects identity details from you directly, under its own policy. |
| People booking a showing or asking about a listing | Name, email, phone and what you tell us. For applications and listing questions, we also keep a scrambled form of your IP address to limit spam. |
| Vendors and contractors | Name, company, contact details, licenses, insurance certificates, work order details and tax forms. |
| When you sign or agree to something | The date and what you agreed to. For signatures, text sign-ups, payment plans, W-9s and notices, we also keep your IP address (sometimes only in a scrambled form) and your browser, as proof that it was you. |
| Phone alerts | If you turn on alerts on a device, the address your browser gives us for sending them. |
How we use it
- To run SiteRight: answering lookups, keeping ledgers, sending notices, moving rent payments and showing people what they're allowed to see.
- To send messages the service depends on, such as receipts, reminders and account notices.
- To keep the service safe: applying limits, stopping abuse and fixing problems.
- To help you when you ask. Our support screen shows account counts and health, not tenant names or records.
- To meet legal, tax and record-keeping duties.
We don't use your information to advertise to you, and we don't sell it.
AI features
Some features use AI: sorting repair requests, drafting replies, reading receipts, answering questions about your reports, code questions, checklists, plan analysis, and explaining a lot in the Lot Evaluator (which sends the property and the project numbers you enter). To work, these send the relevant text or image to an AI provider. We send what the feature needs, not your whole account.
Code questions are also sent to Google to search the codes, and the AI provider may run a web search with them.
AI can be wrong. Check anything that matters before relying on it.
Text messages
We only text people who've agreed to it and confirmed their number with a code: tenants and vendors who opt in, and landlords who turn on alerts. Each person can stop any time by replying STOP. Rates may apply.
We don't share mobile numbers with third parties or affiliates for marketing or promotion. Text opt-in information and consent aren't shared with any third party, other than the companies that deliver the messages.
How we protect it
- Connections to SiteRight are encrypted.
- Full taxpayer ids typed in, or collected through our W-9 form, are encrypted in our database. Only the last four digits are kept unencrypted. W-9 files a landlord uploads are kept as they are, in private storage.
- We don't store card numbers or bank passwords. Stripe handles those.
- People see only what their role allows.
- Backups are encrypted.
No system is perfectly secure. If a breach affects your information, we'll tell you as the law requires.
How long we keep it
We keep account information while the account is open. Closing an account locks it and doesn't delete it, because landlords often have to keep tax, deposit, lease and screening records for years. We keep those records as long as those duties require. Once they're no longer needed, we delete them when asked.
- Door access logs: 90 days.
- Import files you never started: 30 days. Files from an import in progress are cleared when it finishes or is undone.
- Backups: 30 days.
Your choices and rights
- Account holders can see and correct their information in the app, download their records under Rental settings, and close their account there. A few things stay behind, such as taxpayer ids and W-9 files, and the download lists them.
- Tenants, applicants and vendors can ask the landlord to see, correct or delete their information. If you write to us, we'll pass it on or help.
- Anyone can stop texts by replying STOP.
If you live in California, you can ask what personal information we hold about you and how we use it, and ask us to correct or delete it. We won't treat you differently for asking. We may need to confirm who you are, and we can't delete records the law requires us or a landlord to keep. We don't share personal information with others for their own direct marketing.
Children
SiteRight is for adults. We don't knowingly collect information from children under 13. If a landlord lists a minor as an occupant, that's part of the landlord's records.
Where your information is kept
SiteRight is for rentals in the United States. Our database, stored files and city data are kept in the United States. Some of the services listed above may also process information in other countries.
Changes to this policy
If we change this policy, we'll update the date at the top. If a change is significant, we'll email account holders before it takes effect.
Contact us
Write to SiteRight at hello@thegoldenparcel.com.